Shipping policy
At Dreem Hair, we are committed to delivering your order with care, precision, and efficiency. Please review our shipping guidelines below.
1. Processing Time
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All orders are processed within [5–7 business days]
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Processing times may vary during high-demand periods, launches, or promotions
Each order is carefully prepared to ensure it meets our quality standards.
2. Shipping Timeframes
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Shipping times vary based on your location and selected courier
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Estimated delivery timelines will be provided at checkout
Please note: delivery times are estimates and not guarantees.
3. Shipping Rates
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Shipping costs are calculated at checkout based on your location and order size
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Any applicable customs duties or taxes are the responsibility of the customer
4. Order Tracking
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Once your order has been shipped, you will receive a confirmation email with tracking details
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It is the customer’s responsibility to monitor and track their shipment
5. Address Accuracy
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Customers must provide accurate and complete shipping information
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Dreem Hair is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout
6. Delays
While we strive for timely delivery, Dreem Hair is not responsible for delays caused by:
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Shipping carriers
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Customs processing
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Weather or unforeseen circumstances
Luxury takes care—but logistics can sometimes take time.
7. Lost or Stolen Packages
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Once your order has been shipped, Dreem Hair is not liable for lost or stolen packages
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If your package is marked as delivered but not received, please contact the shipping carrier directly
8. International Shipping
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We proudly ship internationally
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Delivery times may vary depending on destination and customs clearance
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Customers are responsible for any import duties or taxes
9. Order Issues
If you experience any issues with your order:
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Contact us within 48 hours of delivery
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Include your order number and any supporting images if necessary
We are here to assist, with intention and care.