Refund policy

At Dreem Hair, we are committed to delivering premium-quality hair products. Due to the nature of our products, we maintain a strict policy to protect hygiene and product integrity.

Due to hygiene standards, opened, altered, installed, colored, washed, or worn hair cannot be returned. Unopened products may be eligible for review within a defined timeframe. Incorrect or damaged orders should be reported within 48 hours so our team can investigate and provide an appropriate resolution.

1. No Refunds Policy

• ALL SALES ARE FINAL.

• We do not offer refunds, returns, or exchanges for any products purchased.

• Please ensure you carefully review your order before completing your purchase.

2. Why We Don’t Accept Returns

• Hair extensions and wigs are considered hygienic products.

• For safety and quality assurance, we cannot restock or resell returned items.

3. Exceptions – Incorrect or Damaged Items

We only review issues under the following conditions:

• You received the wrong item, OR

• Your order arrived damaged

To be eligible:

• You must contact us within 48 hours of delivery

• Provide clear photo/video evidence

• The product must be unused, uninstalled, and in original packaging

If approved:

• We will offer a replacement of the same item (subject to availability)

• Refunds will not be issued under any circumstances

4. Non-Eligible Cases

We do not accept claims for:

• Change of mind

• Incorrect selection (length, texture, color, etc.)

• Dissatisfaction after installation or use

• Improper care, coloring, or handling

5. Order Responsibility

• Customers are responsible for entering correct shipping and order details.

• Dreem Hair is not liable for lost or misdelivered packages due to incorrect information.

6. Contact Us

For order issues, please contact:Info@dreem-beauty.com

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